What to bring

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When you meet with us at Money Lifeline please bring as much financial information as possible.

 

Bring your mobile phone and Universal Credit login, and letters/texts/emails from the people you owe money to. 

Set out below is a list of the sorts of things you should bring if possible: don’t worry if you haven’t got them all – bring what you can.


And if you haven’t opened your post, just bring it with you – we’ll open it with you and explain what to do.

Finally, if you speak on the phone with your creditors always try to make a note of

  • who you are speaking to (ask for a name and don’t be afraid to ask them to spell it),

  • the phone number, date and time of call,

  • and any reference numbers they quote.  

Please bring those notes with you.

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These are the things to bring to your first advice meeting.

You can bring paper copies or electronic copies on your phone or tablet.

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Newspaper

Information about your debts

  • Letters or statements from creditors (people you owe money to) including any demands from debt collectors or bailiffs

  • Bank / Building Society statements or pass books and any letters from them

  • Credit Card / Store Card / Charge Card statements

  • All catalogue or clothing club statements

  • Record card for any loans / schemes collected weekly e.g. Morses door to door

  • Loan agreements including Student Loans

  • Hire Purchase agreements

  • Information about any loans from friends and family

  • Social fund repayments

  • County Court papers or County Court Judgements

  • Unpaid fines such as Parking tickets or Magistrates Court fines

Information about your income

  • Recent pay slips (self and partner)

  • Benefit details e.g. Child Benefit, Housing Benefit, Council Tax Support, Income Support, Job Seekers Allowance, Incapacity Benefit, Personal Independence Payments and Universal Credit

  • Maintenance / Child Support arrangements

  • Any other income

Information about your spending

  • Rent book or statement

  • Mortgage statement and related letters from Bank or Building Society

  • Council Tax bill (current and any arrears)

  • Water bill

  • Latest gas, electricity or other fuel bills

  • Latest TV, telephone or mobile bills

  • Subscriptions eg Netflix, Amazon Prime, Sky

  • Insurance details: car, life cover, house building and house contents

  • Membership details, e.g. gym, golf club etc.